Loading ...My fiancé’s cell phone isn’t working properly. In fact, I believe he thinks it’s cursed. It automatically hangs up mid-conversation, sometimes immediately after he picks up. This has been an on going issue since last year, just weeks after he purchased the phone. He has had to send the phone back to the manufacturer twice because it broke down so many time. He’s called the service provider to complain, but they were not of any help. A few times, they suggested that he call the manufacturer. He has, but their only suggestion was for him to call the provider. My fiancé is frustrated. He wants a new phone.
Here’s the problem. While he CAN get a new phone, he’s going to have to pay full price because he still has two years left with his contract. This is the problem with all the three major cell phone providers in Canada. Bell, Telus and Rogers all encourage customers to purchase a three year contract, and do so by making phones extremely affordable. A Blackberry Flip at Bell, for example, is $49.95 on a three year contract. If you don’t sign up? You’re paying close to $500! Yeah. They won’t let you transfer your current contract with the new phone nor would another cell phone company buy your contract out.
Another issue my fiancé has with his current provider is cost. A competitor is selling the Blackberry he wants for $50 less than his current provider. He has spoken with his provider, first online, and then via telephone, only for them to tell him that while the competitor was $50 less, their service was not as good. Service? What service? All they did was telling him that they couldn’t do anything about his phone. There was no rebate (not that it’ll likely happen) and no apology either – especially considering that the phone has given him trouble since the beginning.
Why bother having a customer service line if you can’t help a customer? If you’re going to shuffle a customer back and forth only to tell them that there’s nothing they can do about their phone, then do not pretend that you care about your customers.
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Why don’t you include the name of the service provider you are referring to so other customers are aware of their tactics and don’t fall prey to their deceit? I am looking into obtaining a new cell phone only prepaid this time because once these big money sucking providers like and especially Rogers, with the lack of customer service and the actual “service” they are supposed to provide but is non-existent once you sign a contract, start to loose customers’ loyalty, respect, confidence and support might (big might though) realize that they should “maybe” invest some of the money we pay them back into providing honest and fair business practices and therefore may actually start giving a rats ass about the people who are keeping them in business. But I doubt that will ever happen because most of these providers are only after the money and care little else about the general public and their opinions.